Return and Refund Policy

Updated July 2025

Return Policy

Return requests must be made within three (3) calendar days of the delivery date. To initiate a return, email team@graphicbackdrops.com. Requests made after this window may be declined.

Returned merchandise must meet the following conditions:

• Be unused and in its original packaging
• Include all accessories, manuals, and cables
• Include any promotional items received with the order

Failure to follow these conditions may result in denial of a refund.

Restocking Fees

A restocking fee of up to 25% may apply to returned merchandise. If applicable, this fee will be deducted from the refund or store credit.

Return Shipping

• Customers are responsible for return shipping costs.
• Customers are responsible for any damage that occurs during return transit.
• Use a trackable and/or insured shipping method. Graphic Backdrops Inc. is not responsible for lost or unconfirmed returns.

Refund Methods

Whenever possible, refunds will be issued to the original form of payment. If the original payment method is no longer valid or accessible, a refund may be issued by company check or store credit, at the discretion of Graphic Backdrops Inc.

All store credits expire one (1) year after the issue date.

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized hardware that has already begun production
• Graphics that have already begun production
• Flooring that has been produced or cut to size
• Special-order items
• Clearance items
• Factory seconds
• Items marked “Non-Returnable” or “Non-Refundable”
• Items marked “Final Sale” or “All Sales Final”

For additional details or exceptions, please review our full Terms and Conditions.